Industry:
Jewelry
Location:
India
Platform:
Shopify
Key features used:
Community Shopping
Inspiration boards
Customer chat
Client

MIA BY TANISHQ

Mia by Tanishq is an Indian jewelry brand and a division of Titan Company, founded in 1994. In 2011, the Tanishq group launched the sub-brand called Mia for working women, and Mia by Tanishq was born. Since then, a brand is a favorite place among many Indians, when shopping for jewellery.

up to

123%

conversion rate
up to

309%

avg session duration
up to

59%

number of pages views
up to

10%

website visitors engaging
”Customer relationship in our industry is key. With Squadded, we were able to foster conversations and build a community of engaged customers on our site, resulting in a 123% uplift in conversion in our community.”
Niharika Godara
Deputy Manager - Digital
Challlenge

Encourage customers to engage

Main Takeaways:

  • Mia by Tanishq was missing a community of loyal customers. 
  • Striving to drive interactivity in their website, Mia by Tanishq knew they had to find a way to provide customers with a way to communicate between them and with the brand in order to generate new leads.
  • Mia by Tanishq searched for an easy way to get insights about users’ interactions, get feedback and accelerate conversions. 

Jewellery brand Mia by Tanishq was not convinced about the experience they were providing to their online shoppers. They wanted to harness the engagement in order to loyalize their customer base by using a customer discussions channel. For the brand, customer feedback is important so they needed to find a way to engage with them. With a feature that enables discussions through the community of their brands, Mia by Tanishq knew they could generate new leads and create a community that trusts itself by advising and providing feedback among one another.

up to

180%

conversion rate
up to

275%

avg session duration
higher

77%

number of pages views
higher

50+

user interactions per shared board
Solution

Building a community for success

Main Takeaways:

  • Mia by Tanishq Integrated Squadded social shopping to their e-commerce website allowing users to ask questions from the Product details page.
  • Due to the large number of questions asked in the chat, experts from the brand have been designated to answer customers' questions to provide a better service.
  • The brand took advantage of the dashboard provided by Squadded with the option of customer service to manage and answer chats in the backend.

Mia by Tanishq introduced Squadded social shopping solution to their website to create an engaging platform on their own channel. Squadded allowed users to share their experience with products, ask questions directly from product pages about jewellery pieces, or get in touch with the customer service team. Even experts from the brand were involved to manage the high number of questions.

Staff at the company used the dashboard to manage and answer questions, in the backend to fasten the process and help users immediately. Using collected data and issues customers are dealing with, Mia by Tanishq better understood their customers and adapted the channel to them.

RESULTS

123% higher conversion rate

Main Takeaways:

  • Squadded allowed Mia by Tanishq to benefit from engaged users, by increasing page views by 60% and the conversion rate to 123%
  • Mia by Tanishq saw an average session duration increasing to 309% with more than 10% of users engaging with the website after using the Squadded solution.
  • Squadded analytical dashboard allowed Mia by Tanishq to have an impact on the number of leads multiplied by 3.

With the implementation of the Squadded social shopping, Mia by Tanishq noticed a real impact on its revenue with a conversion rate increasing to 123% and the average website session duration rising up to 309%. More than 10% of website users are engaging through the platform, which provides the brand with direct insights and information about the customers. 

The brand took advantage of Squadded sharable wishlists and observed a result of 3 times more leads generated per day on its website. Their use of the analytical dashboard helped them understand its customers’ behavior in order to target new leads.

up to

180%

conversion rate
up to

275%

avg session duration
higher

77%

number of pages views
higher

50+

user interactions per shared board
”Customer relationship in our industry is key. With Squadded, we were able to foster conversations and build a community of engaged customers on our site, resulting in a 123% uplift in conversion in our community.”
Niharika Godara
Deputy Manager - Digital

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